Webdock collects and stores personal information, including the full name, company name and VAT ID (if applicable), billing address, email address, and source IP address for all customers. Credit card number and expiration date are stored with a 3rd party (Stripe) and Webdock has no knowledge of your credit card information. Inquiries regarding the collection and use of personal information may be made via email to firstname.lastname@example.org.
No soft deletion
We do not believe in soft deletion. Once you delete a server or account, all data we have stored will be nuked from orbit.
- You have, at most, 24 hours to revive a deleted server as snapshots will vanish on the next backup cycle
- You have about 3 weeks to revive a deleted account.
After which all knowledge we have ever had of you or your servers will be, for better or worse, gone. Both of these restoration efforts will only be completed against a one-time fee of Euro 250,-. This is not a "fuck you" sort of fee, we actually do need to spend time pulling out data from database backups and manually inject your server data back into our live environment.
There will be some anonymous junk in our Google Analytics logs and other such tracking tools for marketing purposes which will not be deleted, as the material is to the best of our knowledge anonymised and therefore harmless (hell, go ask Google these questions).
Please remember we are not a safe haven for criminal behavior, and will report any illegal material found, and cooperate fully with law enforcement to the same extent as any other hosting provider would.
Customers bear sole responsibility for maintaining the security of virtual private server (VPS) environments maintained under their accounts. Customers are solely responsible for ensuring compliance with any and all applicable privacy guidelines and regulations for all jurisdictions in which they may operate with respect to appropriate practices for the collection, storage, and dissemination of personal information using their Webdock server. In no event shall Webdock be held liable for a customer's failure to adopt and/or practice appropriate measures for safeguarding personal information stored within or transmitted through their Webdock server.
Security and Data Integrity
Third Party Disclosure
Webdock transfers personal information to third parties under the following normal business procedures:
Webdock discloses the full name, billing address, and credit card account information of its customers to a third party merchant processing provider for billing purposes (Stripe). Webdock does not disclose customer information to other third parties except where required under applicable EU laws for purposes of investigation of criminal complaints, or where required by court order. We do disclose your IP address and Name and Email to certain third parties. Please see our Third Party Information Sharing page for further details.
Customers have access to all account-specific personal information stored about them via the Webdock web-based interface for account management. Customers may update their information at any time. Customers who cancel their account have ALL their personal information deleted from Webdock's databases, with the exception of:
- network access logs, which may be stored for any duration of time at Webdock's discretion,
- cases where financially fraudulent or otherwise illegal activity is deemed to have occurred (as determined by Webdock management or law enforcement officials), in which case personal information may be retained indefinitely for purposes of ongoing investigation and prevention of fraud recurrence, or
- cases where a customer's violation of the Webdock Terms and Conditions has resulted in cancellation of the customer's account (as defined by revocation of the customer's permission to utilize Webdock's services), in which case personal information may be retained indefinitely for purposes of prevention of further use of Webdock's services in the future by the offending individual.
We collect anonymous usage information on visitors to our site through use of Google Analytics. This service may employ third party tracking cookies to gather anonymous browser, operating system, geographic, and web site navigation information. Use of the Webdock web-based interface requires the acceptance of cookies for login session management purposes.
Opt Out Provision
Customers shall have the right to opt out of any use of their personal information which is inconsistent with or beyond the scope of the purposes for which it was initially collected. In the event that, at Webdock's discretion, service cannot be continued without customer acceptance of such modifications to the ways in which personal information is collected and/or used, customers who wish to opt out of such collection or use of their personal information will be notified and offered a refund of any positive balance on their account with Webdock.
Enforcement & Applicable law