If your server is in trial period (within 24 hours) you can delete the server and get a full refund. Beyond the trial period you can only cancel the server so that you won’t be billed in the next billing period. So, there is no refund beyond the trial period.
If you pre-paid for Service Credits these are non refundable other than to your Webdock account credit, as is stated on all the screens you went through when you made the payment as well as in our Terms and Conditions .
For more information, please see our information page on Billing & Pricing .