FAQ
I’m locked out of my server. What to do?
Using rescue console to get out of locked out situation
What happens after my server exhausts free data transfer?
Preventing bandwidth overrage charges
Common questions about our DDoS Protection (Voxility)
Common questions related to our DDoS protection
How do I enable password authentication for SSH?
Enabling password-based SSH auth
What level of support do I get for free, and how support compare to competitors?
Support scope and availability.
Does Webdock sell domains or 3rd-party control panel licences?
Domains and control panel licences
Can I download my server’s snapshots/backups?
Whether snapshots can be downloaded
Why am I getting an error connecting to my database?
Troubleshooting database connection errors
How do I set reverse-dns for my server?
Setting reverse DNS (PTR) from the Webdock dashboard
Why am I getting a 403 Forbidden error when visiting my Webdock Server web page?
Fixing 403 forbidden error
Why am I getting a 404 Not Found error when visiting my Webdock Server web page?
Fixing 404 error
How do I send / receive email with Webdock?
Various options for sending emails
My Domain Registrar is asking for Nameservers (NS Records) – what do I enter?
Handling DNS
Can I run more than a single Website on a Webdock server?
Hosting multiple sites on a single server
I am having problems with SSL Certificates / Certbot
SSL and Certbot issues
What do you use for virtualization? KVM, OpenVZ, Zen?
Webdock uses KVM virtualization (Incus hypervisor)
What does cores vs. threads mean? Why can’t I have 5 cores and 100 threads for example?
Clarification of the terms, threads and cores.
I would like to add Disk Space, RAM, IP Addresses or other hardware resources to my server
Change hardware resources using custom profile builder
How do I Reset / Reinstall my VPS Server?
Reinstall VPS with a single click
Do you support cPanel? Which Control Panels do you support?
FAQ related to Control Panels
Can I install some other OS/image on my server? Windows?
Available operating system images on Webdock
